Work related concern
A concern directly linked to the service work we carried out can be reviewed by our team.
Clear terms, not vague promises
Service & new tyre warranty information
We want every customer to know what is covered before a job starts. This page explains the support we provide for workmanship and the manufacturer warranty available on new tyres supplied by us.
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New tyre warranty: 1 to 3 years
The exact period and conditions are set by the manufacturer for the selected tyre.
The exact period and conditions are set by the manufacturer for the selected tyre.
Real mobile workshopCustomer-provided service photo.
1–3 years
New-tyre manufacturer warranty
Check before handover
Completed work is reviewed
8 AM–11 PM
Daily service hours
Workmanship support
Support for the service we have carried out
We check completed agreed work before handover. If you believe there is a problem directly connected to that work, let us know promptly with your vehicle details, service date and a clear description or photo.
- We will assess concerns that relate directly to our completed workmanship.
- We may ask to inspect the vehicle, tyre or wheel before deciding the appropriate next step.
- Support is subject to the vehicle being used normally and safely after handover.
- Keep any invoice or service details so we can locate the job quickly.
Tyre defect claim
Manufacturing defects on new tyres are assessed under the respective tyre manufacturer’s warranty procedure.
Invoice details
Service date, vehicle details and tyre information help us respond to questions quickly.
Do not continue if unsafe
If you believe a tyre is unsafe, stop driving where safe and contact us for guidance.
New tyre manufacturer warranty
1 to 3 years, depending on the product
What is covered
New tyres supplied by Car Tire Service carry a manufacturer warranty of one to three years, depending on the selected tyre brand, tyre model and its written warranty conditions. Where a manufacturing defect is claimed, the manufacturer’s terms and assessment process determine the outcome. The exact warranty document for the supplied tyre is the controlling document.
Manufacturing defects
Subject to manufacturer inspection and the specific warranty terms supplied for the tyre.
Road and impact damage
Punctures, nails, potholes, kerb strikes, cuts, sidewall damage and road hazards are excluded.
Wear and maintenance
Normal tread wear, incorrect pressure, misuse and damage from continued driving on a flat tyre are excluded.
Mechanical causes
Uneven wear caused by alignment, suspension, brakes or other vehicle faults is not a tyre manufacturing defect.
Need to make a claim?
Contact us promptly so we can assess the next step
Please provide your name, vehicle registration or model, phone number, date of service, photo of the tyre concern and your current location. Do not continue to drive if the tyre appears unsafe.
Warranty FAQs
Questions answered clearly
How long is the new tyre warranty?
New tyres supplied by us have manufacturer warranty from 1 to 3 years depending on the brand, tyre model and stated warranty terms.
Does the warranty cover a puncture?
No. A puncture or road-hazard damage is not a manufacturing defect and is not covered by a new-tyre manufacturer warranty.
Does the warranty cover uneven tyre wear?
No. Uneven wear caused by wheel alignment, suspension, brakes or other vehicle faults is not a tyre manufacturing defect.
How do I report a service concern?
Contact us promptly by call or WhatsApp with your service information, vehicle details and a photo if it can be taken safely.
Questions about service or tyre warranty?
Call our team or send the tyre details and service information on WhatsApp.